FROZISEN

Refund Policy

1. General conditions

We want every customer to feel confident when ordering from Frozisen. If something arrives damaged, not working properly or significantly different from the description, you may request a refund or replacement. Our policy covers most smart gadgets, lighting accessories and small home devices offered on the website.

2. Eligibility for refunds

You can request a refund if:

  • The item arrived damaged, faulty or non-functional.
  • The product you received does not match the photos or description.
  • A wrong item was shipped.
  • An essential part is missing from the package.

To stay eligible, please contact us within 14 days of delivery and provide photo or video evidence clearly showing the issue.

3. What cannot be refunded

We may not approve refunds in situations such as:

  • Normal wear and tear or accidental damage by the customer.
  • Minor cosmetic differences due to lighting, screen brightness or packaging variations.
  • Delays caused by customs or carriers.
  • A product that has been heavily used or modified.

4. Wrong or missing items

If you received the wrong product or your order arrived incomplete, we will arrange a fast replacement. In some cases, you may keep the wrong item at no cost, depending on supplier rules.

5. Returning the product

Most items do not require a physical return due to international logistics. If a return is necessary, you will receive instructions and the return address. Returned products must be in original condition if possible, including accessories and packaging.

6. Refund method & timeline

Once your claim is approved, the refund is issued back to your original payment method. Depending on the bank, it may take 3–10 business days for the transaction to appear on your statement.

7. Cancellations

Orders can usually be cancelled within 1–3 hours after payment before they enter processing. Once the parcel is shipped, cancellation is no longer possible, but you may request a refund after receiving the order if an issue occurs.

8. Contact

Email: contact@frozisen.com
Address: Harju maakond, Maardu linn, Veeru tn 4-95, 74113